Privacy policy

Kenrokuen Co., Ltd. recognizes the importance of personal information, and in order to ensure its thorough protection, we comply with the Act on the Protection of Personal Information, guidelines established by the business administration agency such as guidelines on the protection of personal information, and other related laws and regulations. In addition to complying with the following, personal information will be handled as follows.

1. Acquisition of personal information

Our company handles the following information 1. to 6. acquired through lawful and fair means. In addition, the acquired personal information of customers may be used for each service and business.
Personal information acquired via the Internet will be acquired through secure communication using SSL certification.

• Personal information obtained in writing, on the web, or verbally to provide our services.
• Information acquired by our company when customers use our services, etc.
• Information obtained from various publicly available sources such as telephone directories and official gazettes.
• Other information legally obtained from third parties, such as customer introductions.

2. Use of personal information

Our company will not handle personal information held by our company beyond the scope necessary to achieve the purpose of use (see purpose of use for each business field), except in the following cases.

If we have your consent.
When based on laws and regulations.
When it is necessary to protect a person’s life, body, or property, and it is difficult to obtain the consent of the customer.
When it is particularly necessary to improve public health or promote the healthy upbringing of children, and it is difficult to obtain the consent of the customer.
In cases where it is necessary to cooperate with a national agency, local public entity, or a person entrusted by them in carrying out affairs stipulated by law, obtaining the customer’s consent will interfere with the execution of said affairs. When there is a risk of harm.

3. Management of personal information

Our company will manage access to personal information, restrict the means of exporting personal information, take measures to prevent unauthorized access from outside, prevent leakage, loss, or damage of other personal information, and other personal information security. We will take necessary and appropriate measures for management (hereinafter referred to as “safety management measures”).
When taking security control measures, our company will appropriately implement the following technical and organizational protection measures.

(1) Technical protection measures
Management of access to personal information (limitation of authorized access personnel (including measures such as immediately disabling the accounts of transferred or retired employees), access status monitoring system (access log (long-term storage, etc.), periodic password changes, access control, etc.).
We will take measures to prevent unauthorized access from outside (such as installing a firewall).

(2) Organizational protection measures
a) Supervision of employees (including temporary employees) We
will clearly define the responsibilities and authority of employees regarding the security management of personal information.
We will establish internal regulations and manuals regarding safety management, have employees comply with them, and conduct appropriate audits of the status of compliance.
We will provide education and training to employees regarding the safety management of personal information.

B) Supervision of subcontractors
Our company may outsource all or part of the work that handles personal information. In this case, our company will select a company that is deemed to handle personal information appropriately, and in the outsourcing contract, we will provide security management measures, confidentiality, conditions for subcontracting, return of personal information at the end of the outsourcing contract, and other personal information. We will appropriately determine matters regarding the handling of.

4. Information via direct mail etc.

We will not send emails unless necessary. If a customer does not wish to receive promotional materials via direct mail, etc., he or she may request our company to cancel the sending of promotional materials. However, this excludes the sending of e-mails regarding services and other information necessary for business operations.
To request cancellation, please contact us below.

“Kenrokuen Ltd.” TEL:+81 (0982)32-2442 Reception hours: 6:00-24:00

5. Disclosure of personal information

When we receive a request from a customer or his/her representative to disclose personal information, we will respond without delay, except in the following cases.

6. Regarding other reception regarding personal information

Correction, etc. of personal information (correction, addition, deletion, suspension of use, suspension of provision to third parties)

If we receive a request from a customer or his/her representative to correct personal information, we will investigate without delay. As a result, if the personal information concerned is found to be untrue, the retention period has expired, or is otherwise inappropriately handled, corrections, etc. will be made without delay.

Please note that the attached privacy policy is subject to change without notice.